General information

Credit card transactions are processed securely and no card details stored.


What happens after payment is made?

An Email is sent confirming order details and shipping is organised


How long between payment and goods reaching the customer?

We usually ship goods within 48 hours and depending on the final destination you can expect to receive your order within 5 to 7 working days


We can offer full refund if you have a change of mind or are not happy with the goods and return the item within 30 days (postage is not refundable).

Returned item must be in original condition.

We'll replace item for you if item was lost during transit or the item you received has been damaged during Transit.

Full refunds, including shipping costs, will be available in line with Australian Consumer Law for goods with major faults/defects.





We have organised our website so that you will not be required to identify yourself or reveal any personal information in order to view our websites. At times, we may ask you to provide information about yourself or your company in order to better serve you. If you choose to provide this personally identifiable information, we will use it in accordance with this Privacy Statement we provide. This Privacy Statement is designed to provide you with general information about the types of personal information we may collect from our website and how we collect, store, use and disclose of that personal information. By entering this website, you are consenting to the terms of this Privacy Statement. This Privacy Statement only applies to data collected on the MediPac websites.



We reserve the right to update this Privacy Statement at any time without notice to you. The most current version of the Privacy Statement can be reviewed by clicking on the “Privacy Policy” hypertext link located at the bottom of the web pages on this website. Your use of this website may also be subject to additional terms outlined in the Terms of Use and elsewhere on this website.



We understand that you expect to learn about our company when you visit this website. Similarly, we hope to learn about your needs as a current or potential customer through your visits to this website.



Personal information is information about an identifiable individual and includes facts or an opinion about you that identifies you or by which your identity can be reasonably determined.


Personal information also includes “sensitive information” which is about your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual preferences or orientation, criminal record, or genetic information. We will not collect “sensitive information” without your consent unless collection is required by law or when the information is necessary for the establishment, exercise and/or defense of a legal claim.


On some of our web pages you may be able to ask questions and register to receive information. On these pages, we will ask you for the personal information necessary for us to respond to you (e.g., name, mailing address, electronic mail address, telephone number). If you opt not to provide us with personal information you can still access our websites; however you may be unable to participate in certain promotions or receive product information offered through MediPac websites or interactive advertisements (ie. some functions of this website may not be available).



MediPac may collect certain aggregate data called web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit many of our web pages. For instance, when you visit one of our websites, our web server will automatically recognise some non-personal information, including, but not limited to, the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your Internet service provider (e.g., Rogers).


Neither our cookies nor web log information collects any personal information. They do not contain personal information such as your name or email address.


In some cases we may also collect information about you that you voluntarily submit and that is not personal, such as general statistical information like age, gender, household size, zip/postal code, preferences and interests.



When you view one of our websites or interactive advertisements, we may collect some non-personal information about you. The collection of this non-personal information is done through the “cookie” technology. Our cookies do not collect any personal information. Our cookies may store some information on your computer. This information will be in the form of a small text file, also called a “cookie.” Cookies help us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to choose your country/language every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent. MediPac does not collect personal information automatically, but we may combine non-personal information collected automatically (e.g., through cookies) with your previously submitted personal information. Our cookies cannot read data off of your hard drive, cannot read cookie files created by other websites and cannot track any personal information about you. If you erase or reject a cookie, you may still use this website but some functions of this website may not be available without the use of cookies.



We will use the information that you provide us to better understand your needs and to provide you with better products and services. At the most basic level, we will use information you provide to communicate with you, to update you on our products and services and to personalise our websites for you. We will include instructions in our email messages or other communications on how to unsubscribe if you later decide you do not want to receive any future emails or other marketing information.


Web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information or other information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws. Further, information may be used by us and our business partners to measure the number of visits, average time spent, page views and other statistics about visitors to the website in general. We may also use this data for performance and tracking purposes.


Periodically, we may survey you about your use of products for other market research or to provide you with marketing information we think will be useful to you or to better understand your needs. Of course, you need not participate in these surveys or accept this marketing information.



We will not sell the information which you give to us to third parties. Occasionally, we may share personal information from you (such as name, mailing addresses and email addresses) with vendors, contractors or partners of MediPac in connection with services that these individuals or entities perform for or with MediPac. These vendors, contractors or partners are restricted from using this data in any way other than to provide services for MediPac, and they may not share or resell this data.



We may provide you with links to other websites including but not limited to those of business partners, vendors or contractors of MediPac. Please be aware that we cannot guarantee or vouch for the information collection, storage, use and disclosure of such other websites. We encourage you to read and satisfy yourself of the privacy statements for those linked websites.



This website is not designed for, or directed to, children under the age of 18 and will not knowingly collect personally identifiable information from individuals in this age group. We encourage parents to take an active role in their children’s online activities and to talk with their children about disclosing personally identifiable information to websites.



Occasionally, visitors will have the opportunity to forward product information on the website to friends/relatives or to send messages from our websites or interactive advertisements to friends/relatives. This personal referral information you provide to facilitate this communication is used on a one-time basis or stored only for analysis purposes, and is not further used by MediPac to recontact referred individuals, except in circumstances where we obtain consent from the people you have referred to receive communications from us.



MediPac is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration. Vendors, contractors, or partners of MediPac who have access to your personal information in connection with providing services for MediPac are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for MediPac. We take care to ensure that the personal information you give us on our websites is protected. For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. Depending on the pages with which you deal whilst using the website, user identifiers, passwords or other access codes may also be used to control access to your personal information.


Please note when you send e-mails to us, they are not necessarily secure when they are transmitted. If your communication is sensitive or includes confidential information such as a credit card number, you may want to provide it by post or via the telephone instead.


To the extent permitted by law, MediPac accepts no responsibility for the unauthorised access of personal information held by MediPac.



You can gain access to your personal information. This is subject to some exceptions allowed by law. Factors affecting a right to access include:


a) access would pose a serious threat to the life or health of any individual

b) access would have an unreasonable impact on the privacy of others

c) a frivolous or vexatious request

d) the information relates to a commercially sensitive decision making process

e) access would be unlawful

f) access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function or negotiations with you

g) legal dispute resolution proceedings

h) where a third party has given us health information about you in confidence

i) denying access is required or authorised by or under law


We will give you reasons if we deny access.


If you have any questions about this Privacy Statement, or if you have submitted or another person has submitted personally identifiable information about you through this web site, and you would like to have that information changed or deleted, please contact: